Privacy Policy

Thanks for using FRL Inc.

Your privacy is crucial to us, and this Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our service through our website getfrl.com (“Service”) and informs you of your privacy rights and protections under the law, including those under European Union regulations.

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Interpretation and Definitions

Service refers to our platform, accessible via our website getfrl.com or mobile applications.

Personal Data is any information that relates to an identified or identifiable individual, including, but not limited to, email addresses, phone numbers, and usage data.

Usage Data is collected automatically and generated either by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

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Collecting and Using Your Personal Data

Types of Data Collected

• Personal Data: We may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include your email address, phone number, payment information (such as credit card details), and usage data.

• Usage Data: This includes data such as your device’s Internet Protocol address (IP address), browser type, browser version, our Service pages that you visit, time and date of your visit, time spent on those pages, and other diagnostic data.

• Tracking Technologies and Cookies: We use cookies and similar tracking technologies to track activity on our Service and store certain information to improve and analyze our Service.

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Tools That May Process Your Data

We use the following third-party tools that may process your data:

• Intercom: For customer support and communication purposes.

• Stripe: For digital payments.

• DigitalOcean: For cloud hosting services.

• Hetzner: For cloud hosting services.

• Loops.so: For email and communication management.

• Mailchimp For email and communication management.

• OpenAI: For AI-based features and content generation.

• Framer: For website design and user experience improvements.

• Resend: For transactional email services.

• Lark: For internal communications.

These tools may collect and process data to provide the respective services. Please review the privacy policies of these third-party providers to understand how your data may be handled by them.

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Use of Your Personal Data

FRL Inc. will use your data to provide and improve our Service, manage your account, contact you, fulfill contracts, process payments, and enhance your user experience. We may share your information with service providers, such as the tools mentioned above, to monitor and analyze the use of our Service, process payments, and to contact you.

If you make a purchase on our platform, we may require additional payment information, such as credit card details or other payment processing data. All payment data is processed through secure third-party payment processors who are compliant with European payment standards, including the General Data Protection Regulation (GDPR) and Payment Services Directive 2 (PSD2).

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Retention of Your Personal Data

FRL Inc. will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy and to comply with legal obligations, resolve disputes, and enforce our legal agreements and policies. For transaction-related data, we will retain it for as long as required by local tax laws and consumer protection laws.

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Transfer of Your Personal Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction, including those outside of the European Economic Area (EEA). However, FRL Inc. will ensure that your data is transferred in compliance with European data protection laws, including the GDPR. We will implement appropriate safeguards, such as the Standard Contractual Clauses (SCCs), to ensure your data receives an adequate level of protection.

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Disclosure of Your Personal Data

Under certain circumstances, FRL Inc. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities, including meeting national security or law enforcement requirements.

Additionally, if you make a purchase, your payment data may be shared with third-party payment processors for the purpose of processing payments, but such data will be handled in compliance with applicable European Union regulations, including the Payment Services Directive 2 (PSD2).

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Security of Your Personal Data

The security of your data is important to us, but remember no method of transmission over the Internet or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your Personal Data, including encryption for transactions involving financial data.

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Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR), including:

• Right of Access: You can request a copy of the Personal Data we hold about you.

• Right to Rectification: You can request corrections to any inaccuracies in your Personal Data.

• Right to Erasure: You can request the deletion of your Personal Data in certain circumstances, subject to exceptions under the law.

• Right to Restrict Processing: You can request a restriction on how we use your Personal Data.

• Right to Object to Processing: You can object to the processing of your Personal Data in certain cases.

• Right to Data Portability: You can request a copy of your Personal Data in a commonly used, machine-readable format.

To exercise your rights, please contact us at [email protected].

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Making Purchases

If you make purchases through the Service, you are entering into a contract with us. All purchases are subject to our Terms and Conditions, which govern the sale of products, refunds, and consumer rights. By making a purchase, you acknowledge that the transaction will involve processing of your payment details, which will be handled securely by third-party payment processors who comply with PSD2 and other European consumer protection laws.

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Children’s Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to remove that data.

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Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and indicating the effective date of the update.

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If you have any questions about this Privacy Policy, or if you wish to exercise your rights under the GDPR, please contact us at [email protected].

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By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your data in accordance with the terms outlined above.

This document was last update on 28 February 2025.